Refund policy
Return & Refund Policy
At Shop Deals UK, customer satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures regarding returns, cancellations, replacements, and refunds. This policy is designed to comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Company Information
Shop Deals UK
Website: www.shop-deals.co.uk
Contact Email: decoratiosshopdeal@outlook.com
Phone: +44 7599 608452
Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)
2. Your Right to Cancel
If you are purchasing as a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, you must notify us in writing by email at:
decoratiosshopdeal@outlook.com
After notifying us, you must return the goods within 14 days.
3. Voluntary Extended Returns
In addition to your statutory rights, we may accept returns within 30 days of delivery where items are unused, in original condition, and in original packaging.
This extended return period is offered at our discretion and does not affect your legal rights.
4. Conditions for Returns
To be eligible for a return:
- The item must be unused and in resalable condition
- The item must be complete with original packaging
- Proof of purchase must be provided
- The return must be requested within the applicable return period
We reserve the right to reduce refunds if the item shows signs of unnecessary handling beyond what is reasonably required to inspect it.
5. Non-Returnable Items
The following items may not be eligible for return unless faulty or not as described:
- Personalised or custom-made products
- Sealed hygiene items once opened
- Perishable goods
- Digital downloads or services once supplied
- Items damaged through misuse or accidental damage after delivery
6. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs where applicable
We will offer an appropriate remedy in accordance with UK law, which may include:
- Replacement
- Repair
- Partial refund
- Full refund
7. Return Shipping Costs
Where you cancel under the 14-day cooling-off period, return postage costs are the customer’s responsibility unless otherwise stated.
If the item is faulty, damaged, or incorrect, we will cover reasonable return shipping costs or provide an alternative solution.
8. Refund Processing
Once returned goods are received and inspected, refunds will be processed to the original payment method.
Refund times:
- Usually within 5 to 10 business days after approval
- Your bank or card issuer may require additional time
9. Failed Deliveries / Refused Deliveries
If a parcel is returned due to:
- Incorrect address provided by the customer
- Failure to collect parcel
- Refusal of delivery without valid reason
We may deduct shipping and handling costs from any refund where permitted by law.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact us first so we can resolve any issue promptly before opening a payment dispute or chargeback.
We maintain records of shipment, tracking, communications, and order confirmations.
11. How to Start a Return
Please contact:
Email: decoratiosshopdeal@outlook.com
Phone: +44 7599 608452
Include your order number and reason for return.
Do not send returns without contacting us first.
12. Legal Rights
Nothing in this policy limits or excludes any rights you have under applicable consumer law.
13. Governing Law
This policy is governed by the laws of England and Wales.