Shipping policy

Shipping Policy

At Shop Deals UK, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and responsibilities.

By placing an order through www.shop-deals.co.uk, you agree to the terms set out below.

1. Business Information

Shop Deals UK
Website: www.shop-deals.co.uk

Email: decoratiosshopdeal@outlook.com
Phone: +44 7599 608452

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

2. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders are not processed on:

  • Saturdays
  • Sundays
  • UK public holidays

During busy periods, processing times may be slightly extended.

3. Estimated Delivery Times

Delivery times are estimates only and may vary depending on destination and courier performance.

United Kingdom

  • 3 to 7 business days

Europe

  • 5 to 10 business days

International

  • 7 to 15 business days

Please note that remote areas may require additional time.

4. Shipping Charges

Shipping costs are displayed at checkout before payment.

From time to time, we may offer promotional free shipping on selected products or orders.

Any such promotions will be clearly shown on the Website.

5. Tracking Information

Where available, tracking details will be sent by email once your order has been dispatched.

Tracking updates are provided by third-party couriers and may take time to appear after dispatch.

6. Delivery Delays

We are not liable for delays caused by circumstances outside our reasonable control, including:

  • Courier disruptions
  • Customs inspections
  • Severe weather
  • Industrial action
  • High seasonal demand
  • Incorrect delivery details provided by the customer

If a significant delay occurs, please contact us and we will assist where possible.

7. Incorrect Address Details

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is supplied:

  • Delivery may be delayed or unsuccessful
  • Additional re-delivery costs may apply
  • Refunds may be reduced by shipping costs where permitted by law

8. Lost, Damaged or Missing Parcels

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt.

Please include:

  • Order number
  • Description of the issue
  • Photographs where relevant

We will investigate with the courier and provide an appropriate resolution.

9. Customs Duties and Import Charges

For orders shipped outside the United Kingdom, customs duties, taxes, or import fees may apply depending on local regulations.

These charges are the responsibility of the customer unless otherwise stated.

10. Delivery Confirmation

Where tracking confirms delivery to the address provided, the parcel will be considered delivered.

If you believe a delivered parcel is missing, please contact us promptly so we may assist.

11. Split Shipments

Some orders may arrive in separate parcels depending on stock location, courier limitations, or item type.

You will not be charged extra shipping costs unless agreed before dispatch.

12. Contact Us

For shipping enquiries, please contact:

Email: decoratiosshopdeal@outlook.com
Phone: +44 7599 608452

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

13. Legal Rights

Nothing in this policy affects your statutory consumer rights under applicable law.

14. Governing Law

This Shipping Policy is governed by the laws of England and Wales.